FAQs
How do I reserve a ride?
All rides are reserved through our online booking platform. Guests must create an account, purchase a ride credit or membership, and select their preferred bike in advance.
Is advance booking required?
Yes. Due to limited bike availability and the curated nature of our classes, we require reservations prior to arrival.
What is your cancellation policy?
Cancellations must be made a minimum of 12 hours before class start time. Late cancellations and no-shows will result in forfeited ride credits. This policy ensures fairness and availability for all riders.
How early should I arrive?
We ask that guests arrive at least 15 minutes before class. First-time riders should arrive 20 minutes early to allow for personalized bike setup and orientation. For safety and flow of the experience, late entry may not be permitted once class begins.
Our rides are choreographed to the tempo of the music. Resistance changes, transitions, and upper-body choreography are intentionally structured to create a seamless and elevated performance experience.
What does rhythm-based mean?
What is the environment like?
Are phones permitted?
What should I wear?
The spin room is designed to be immersive, with controlled lighting and sound to create focus and energy. We encourage riders to disconnect from distractions and fully engage in the ride.
Phones are not allowed inside the spin room during class. This maintains privacy, focus, and the integrity of the experience for every rider.
We recommend elevated athletic wear that allows for full mobility and breathability. Fitted leggings or shorts and supportive tops are ideal for performance and comfort.
Yes. Performance cycling shoes are included with your ride. Our bikes are compatible with SPD cleats for those who prefer to bring their own.
Yes. Spin City Studio offers curated membership options and class packages tailored to different riding frequencies. Current pricing and inclusions are available on our booking platform.
Expiration terms are clearly outlined at the time of purchase. We encourage riders to review all details before completing their transaction.
All purchases are final. We do not offer refunds on memberships, class packages, or retail merchandise.